Supply Chain Management

In Chapter 14 the key processes of supply chain management are pinpointed. There are eight critical business processes that are identified which supply chain managers must focus on to obtain success: Customer relationship management, customer service management, demand management, order fulfillment, manufacturing flow management, supplier relationship management, product development and commercialization, and returns management. Supply chain management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.

Which of the eight processes are most important to the supply chain management?