In what scenario would a customer get the product or service and not be happy with it, but then there are satisfied with the company?
My first reaction to this question was that there is virtually no scenario where a customer would be unhappy with a product/service but then be satisfied with the business/company in which it was provided by. However I believe that there is a small window of businesses and companies that can provide products or services to consumers that may not meet the consumers values, wants and needs. I believe that Hotels and Resorts are an example of where this could be true, as well as Disney World.
Think about all of the complaints you here from consumers about waiting in lines all day in the scorching heat of Orlando, but yet you rarely hear of people saying that their particular experience in Disney was a fail or did not meet their standards. Im not saying this is true of every consumer but I do believe that a consumer can be satisfied with a company even if the product or service did not necesarily meet the wants/needs of the consumer.
Think about this question flipped around.
Do you think a consumer can get a product/service that they are satisfied with, but then not be satisfied with the company/business?
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